| The Fine Print |
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Support Ticket System: We will answer GoalBit usage and configuration questions via our Support Ticket System. Our Support Ticket System has a smooth integration with the customer email. |
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Chat/Voice contact is done via popular IMs (MSN, gtalk, etc.) or via Skype. |
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Tickets expire after 12 months from the support purchase date. |
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Lifetime: All production releases (also known as stable or GA) will be fully supported for at least one year from the respective designation dates (starting with version 0.7). All recent development versions will also be supported. |
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Platforms: Support is only available for (1) modern Linux distributions with at least 2.6.x kernel and gcc 4.1.x; (2) Windows 2000/XP running on x86 or x86_64 hardware. Support for other systems and hardware may be arranged via custom agreements. |
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Good faith: In the case of abuse, we reserve the right to terminate any contract and make a partial refund on a pro-rata basis. |
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New feature development: Cover a basic custom development with a maximum of 40 hours per month during the annual contract period, including new public GoalBit features, writing custom code for your specific application, etc. |
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Priority Repeatable bug fixes: We will fix the issues that you report, as quickly as work queue permits, provided that you submit enough information for us to reproduce the issue on our servers. |
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| 9. |
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Installing, configuring and tuning: Covers all help beyond usage and configuration and repeatable bug fixes, such as logging on your servers for review, tuning, or maintenance tasks, etc. |
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